Terms & Conditions

Deliveries
Normal delivery time is 1-5 working days, but in case of high order intake or ordering of certain products, delivery may take longer. Should any of the goods you ordered be out of stock, we will notify you as soon as possible. We reserve the right to refuse delivery due to our or the supplier's stock situation, or if for any reason we do not approve the order. If you as a customer believe that delivery is taking so long that you wish to cancel the product in question, it is your responsibility to cancel the order before delivery. When an order is to be cancelled, this is done by contacting us. Confirmation of your cancellation will be sent to your email.
Visible damage upon receipt is reported directly to the shipping company. Other damage should be reported to the shipping company within a "reasonable time" (2 weeks) of receipt (Do not wait longer than necessary).

Change order
Until your order is delivered from us, you can change your order at no extra cost, please note, this does not apply if the item is a special order. You can cancel an order free of charge until the order is delivered from us, does not apply if the order is a special order.

Customer data
It is the buyer's responsibility to ensure that the address given at the time of ordering is correct. For customers under the age of 18, a guardian's approval is required. Ordering in another person's name without their consent will be reported to the police.

Personal data
In connection with your registration/order, you agree that we store and use your data in our business in order to offer you the best service. You have full control over your data when you log into your account.

Prices
The prices on Maxxteknik webshop are updated on a regular basis. The prices are stated including VAT, shipping is added automatically at the checkout. The price that applies at the time of ordering also applies at the time of invoicing, regardless of whether the prices change after the order is placed. The price that applies is what is stated on the product pages. In the case of an agreement other than a quote, a discount code is obtained which is used at the time of purchase

- We reserve the right for incorrect price indication.
ATTENTION! The price for reduced items under the campaign page only applies to in-stock items and we cannot promise that you will be able to keep the price for a new order.

- Incorrect specification of products
We reserve the right for errors in information and specifications, on all products on our website, including images of products.

Unreleased packages
In the case of unclaimed packages, you will be charged for the shipping cost according to the regular price for shipping to you and return shipping.

Right of withdrawal / Returns

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 14 days of delivery.

As a private person, according to the Distance Contracts Act, you have the right to cancel a purchase within 14 days of receipt. To request the right of withdrawal according to the Distance Contracts Act, contact us by visiting our returns section which you will find at the bottom of this webpage, under the customer service section.
By law, you may pay for the return shipping yourself according to § 18 of the Distance Contracts Act and at your own risk (packaging, packaging).

At Maxxteknik we offer return shipping when purchasing a new product in connection with a return. But please note, there are exceptions when free return shipping does not apply, such as large and heavy items and expensive shipping in relation to the value of the item. This is decided on a case-by-case basis.

When returning an item where the order met free shipping, the current shipping cost will be charged to the customer for a return. So the total cost of a return is the actual shipping cost to the customer and the cost of the return shipping. 

Quote from the Swedish Consumer Agency's Distance Contracts Act SFS 2005:59: "If you have purchased an item, you are obliged to keep the item in the same good condition as when you received it. You have the right to make such interventions in the item as are necessary to examine it. Of course you should be careful and not do a more extensive examination than necessary. If the item is damaged or lost due to your carelessness, you lose the right of withdrawal."The item must be returned in its original condition and in its original packaging. Otherwise, we charge the customer for costs that Maxxteknik incurs to restore the product.
In case of return purchase with payment method Invoice, etc., the entire invoice or partial payment amount must be paid, after which Maxxteknik activates a return.

Guarantees and complaints
We provide at least a 2-year warranty on all products, some products have up to a 5-year warranty. With this, you avoid expensive insurances and can feel safe as a customer. In case of problems during the warranty period, contact us and we will solve it quickly and smoothly.

OBS!
The 2-year warranty does not apply to headphones, demo/service copies or consumables, in these cases the manufacturer's warranty applies. On demo and service copies, the warranty period is specified on the product page.

Warranty lamp
If the lamp for your projector breaks during the first 12 months, or the first 1000 hours (whichever comes first), you will receive a new lamp free of charge. If the manufacturer has a more generous warranty, it applies.

The warranty applies to original defects that occur during normal use and care according to the manufacturer's manual.

In the event of a defect in the product covered by the warranty, Maxxtechnique has the right to repair the product for the same defect up to three times and then offer the customer a new product with equivalent performance, a price reduction or cancellation of the purchase. If the buyer has benefited from the goods, the seller is entitled to make a deduction for this.
We want all our customers to be 100% satisfied with their purchase. If you have a problem with a product, contact us directly.
The receipt for the goods paid for is valid as a warranty card. Therefore, always save the receipt during the warranty period!

service
For warranty service on your goods, contact an authorized workshop. You can find these by visiting the manufacturer's website and checking for service/warranty/workshops. If you feel unsure and need help, don't hesitate to contact us.
Have the product's model information and serial number available along with the purchase receipt and a brief error description when you contact us or the service workshops. Before reporting/advertising your broken product, please carefully check that all settings are correct. Read the user manual carefully. This is to avoid fault-free products coming in for service.
If the product is to be transported, use the original packaging if possible. Transport companies do not compensate for damage if the product was poorly packaged. Error description must be attached as well as purchase document.

Maxxteknik offers a right of complaint according to the Consumer Purchase Act
According to the Consumer Purchase Act, the customer has the right to complain about a product within 3 years, provided that the buyer can demonstrate that there is a fault with the product and that it is not due to wear or the like. What is considered a fault of an item is defined by the manufacturer or its service partner. If a product is advertised and no faults are found by the service workshop, you as a customer must pay the full examination fee charged by the workshop (approximately SEK 600-800).
Always save the invoice/receipt as it must be able to be shown for the warranty to apply. In case of problems, contact us first by e-mail or phone, and we will help you.

In case of dispute
We follow the general complaints board's recommendations in any dispute.

Privacy policy GDPR (General Data Protection Regulation)
Maxxteknik complies with GDPR for customer security with a comprehensive approach to all personal data in our webshop. The customer's personal data is deleted from our webshop within 2-5 years depending on the product. (This is due to warranty so we can track the order). Maxxteknik gives you complete control over your own data, so you can go in and change your member profile at any time of the day. If you only have membership on the webshop and you have not been active on the webshop, all of the customer's data will be deleted after 12 months.
Newsletter and offer mailing: Your personal data will be used exclusively to send you information that can be linked directly to Maxxteknik . To unsubscribe from the newsletter, you can email us and we will help, you can also unsubscribe via link in the newsletter.
If you have any questions about GDPR, please contact us.

Cookies
According to the Electronic Communications Act, which entered into force on 25 July 2003, all visitors to a website must be notified if cookies are used. When you visit this website, cookies are saved on your computer. These cookies are so-called session cookies and are used to keep track of your login (if you are logged in) and your shopping cart when you shop. Session cookies are not stored for a long time on your computer, but disappear when you close your browser.
If you do not accept the use of cookies, you can set your browser so that it automatically refuses cookies or so that it informs you if a web page uses cookies. If you turn off cookies, you will not be able to shop, as the shopping cart and login require cookies to function. However, you can look around the store without having cookies activated.